When was the last time you took a step back and thought about how you do what you do, and accordingly what processes you have?
Perhaps 2 weeks?
If it’s any longer than a month then you don’t have enough continuous improvement built in.
Whether it’s new technology, user needs or skillsets – the way you did things a few months ago can be done better today.
To embed continuous improvement you need to think in two arms:
- Regular tweaks and adjustments
- Periodic re-designs
The first arm, regular tweaks and adjustments, centres on building reflection, learning and improvement into the very fibres of what you do.
Whether it is fortnightly retrospective sessions, monthly lesson learned workshops, or something similar – we need to ensure we are providing the space and time to reflect, learn, grow and improve.
The second arm is focused on ensuring we are solving our problems and providing services in the best way possible by undertaking periodic (quarterly or half yearly) re-design sessions.
A re-design session involves gathering your best ‘process do-ers’ and some end-users to workshop how you would collectively solve the same problem & needs given the tools, people and knowledge you have today.
The difference between what you design in this session and what you already have is your effectiveness gap.
You can then focus your efforts on closing the gap.