How To Do What You Do Better

This Week’s Focus Point

When was the last time you took a step back and thought about how you do what you do, and accordingly what processes you have?

Perhaps 2 weeks?

3 months?

1 year?

If it’s any longer than a month then you don’t have enough continuous improvement built in.

Whether it’s new technology, user needs or skillsets – the way you did things a few months ago can be done better today.

To embed continuous improvement you need to think in two arms:

  1. Regular tweaks and adjustments
  2. Periodic re-designs

The first arm, regular tweaks and adjustments, centres on building reflection, learning and improvement into the very fibres of what you do.

Whether it is fortnightly retrospective sessions, monthly lesson learned workshops, or something similar – we need to ensure we are providing the space and time to reflect, learn, grow and improve.

The second arm is focused on ensuring we are solving our problems and providing services in the best way possible by undertaking periodic (quarterly or half yearly) re-design sessions.

A re-design session involves gathering your best ‘process do-ers’ and some end-users to workshop how you would collectively solve the same problem & needs given the tools, people and knowledge you have today.

The difference between what you design in this session and what you already have is your effectiveness gap.

You can then focus your efforts on closing the gap.

Your Weekly Challenge

Over the coming week create an opportunity to reflect and tweak a process you already have.

Involve others, think big, and focus on end-value.

See if you can make even just a little tweak that will drive massive improvements in your process’ value.

Stretch Challenge: Schedule, and run a re-design session for a process that is particularly painful for you.

This Week’s Thought Pulses

Leadership & Performance

A process designed on a whiteboard (or fancy software) often plays out very differently in reality.
The best businesses continually test, reflect and tweak to seek the best solution in that moment.

Momentum & Energy

Inefficiency breeds frustration.
Frustration breeds low morale & poor services.
Attack the root cause – always be on the look out for frustrating inefficiency.

Delivery & Oversight

Too many projects let consideration of lessons learned slip to the end of the project (often when half the team have already moved on). No matter whether you are agile or waterfall – better projects embed lesson reviews early and often.


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